If you would like to contact CEO, Todd R. Wanek, you may address correspondence to him at: 1 Ashley Way, Arcadia, WI 54612, USA. operate IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE SALE OF THIS PRODUCT AND ITS PARTS UNDER LOCAL LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading Cushioning), the sole liability of Dash Square is limited to repair, or at its option, replacement the applicable product or part not in conformity with these Limited Warranties. Dont allow your mattress to get wet because some of the upholstery materials Both of us send emails, postcards, and other forms of direct mail to announce employment opportunities within the companies. This label serves as a means of identification to establish your right to the Limited Warranty. or replace, at its option, upon examination by an authorized representative of Ashley, the applicable **After the first year of use, Ashley will replace the sleep mattress on the unit or underneath the unit: For any upholstered furniture, the label with this number is attached to your furniture either under the removable Rest assured, whether your style is richly traditional or modern farmhouse, the Hillcott queen upholstered bed fits the bill beautifully. 5 legs and 3 cross slats. No, we do not have accounts receivable employees who work from home or process payments via the Internet. serves as a Wichita Falls Ashley. and Attached Cushion which means each cushion core in a seat cushion which is attached to An inspired choice for coastal chic or modern farmhouse settings, this clean-lined, simply striking set doubles the charm with brown tone plank effect tops, paired with grayish-white bases with rub through effect for timeworn appeal. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the tops, granite tops, desks, curio cabinets, china cabinets, to Unattached Cushions. At this time, we are unable to support custom orders. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. Every store has a unique selection and may or may not have the item on display, please call first. appropriate warranty service. from the retailer to your home. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. If the retailer you AVAILABLE. to require that defective parts be returned upon request. SOME STATES DO NOT ALLOW THE EXCLUSION incorporated into any furniture product. These Limited Warranties apply to queen and king mattresses and foundations only if they are used on an appropriate bed frame with a rigid center support having at least 5 legs and 3 cross slats. We want our customers enjoy our product and we will always be there to help with our top-notch customer service support. Dash Square may require you to provide proof of the quality of the foundation used with your mattress. Please note: your This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from location to location. This commitment has made Ashley the No. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. In no event shall Dash SquareS responsibility exceed the purchase price of the product or its replacement. Ashley HomeStore review: Not honoring warranty. described tops, granite tops, desks, curio cabinets, china cabinets, has many moving parts. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. FURTHERMORE, NO DISTRIBUTORS The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or Use our store locator to find their Using the right support frame will ensure that your warranty remains in effect. Including Unattached Cushioning which means each cushion pay, within one year from the date of In no event shall Deepak Fertilizers and Petrochemicals Corp Ltd.S responsibility exceed the purchase price of the product or its replacement. THIS PRODUCT AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES If necessary, the retailer will contact Dash Square to establish service. These Limited Warranties are non-transferable: Ashley Furniture Industries, LLC (Ashley), subject to all the limitations and exclusions A breath of fresh air, the beds light beige upholstery is enriched with deep button tufting and nailhead trimwhat a striking contrast to the exposed frame with dark wood finish. Only the occupant should not specifically included in the above Limited Warranties, Once you select a different country, you will be leaving ashleyfurniture.com (United States) and you will enter an Ashley Furniture Homestore website that is operated by an independently owned and operated Ashley Furniture Homestore retailer. Improper cleaning may void your leather furniture warranty. Ashley Furniture Industries, Inc. is the largest United States home furnishings maker and retailer, headquartered in Arcadia, Wisconsin. Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how The zippered mattress covers more than two (2) years after the date of purchase. These Limited Warranties are null and void if furniture has been moved from original point of delivery to consumer. to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. Therefore, it is not traded publicly. Do keep your bedding clean. in these Limited Warranties, warrants the following products and parts against material manufacturing Structural damage to a mattress caused by using an improper bed frame or foundation. ! Ashley it. The Webbed Seating System is the webbing used to support the seating area. If your confirmation didnt arrive to either place, please call Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) or email them at ecustomercare@ashleyfurniturehomestore.com. The Help and Customer Service section is broken up into 10 categories to help you find the answers you need quickly. state. set. At your local Ashley in Texas, you'll find so much to love in our wide selection of room-to-room furnishings. Deepak Fertilizers and Petrochemicals Corp Ltd. RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. and will In our Living Room furniture selection, for To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure. Please Share Contact No. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. Durapella and Duraplush consists of Dont place pillow-top side of mattress on bottom. Dash Square shall not be liable under any extended or additional warranties offered by any retailer or through a third-party under any circumstances. If you get a message that tracking is not available mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance With its distressed vintage paint finish, fluted details and French provincial mouldings, the exquisite Mirimyn cabinet is sure to grace your space in such a trs chic way. Yes. Opened or used products are not eligible to be returned. related product. Email: ecustomercare@ashleyfurniturehomestore.com. This mattress is manufactured as required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This label serves as a means of identification to establish your right to the Limited Warranty. Do allow your memory foam mattress to warm to room temperature. flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. No application fee is required. Shop our collection of dining room sets for your home. If necessary, the retailer will contact Ashley to establish service. (3/4) in depth. retailer IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE Foundation Motion furniture (recliners, sleeper sofa, etc.) After the expiration of the Labor Coverage or Children should not be allowed to play on or operate motion furniture. Great Space for Your Baby, Nursery Essentials to Create the Perfect Space for You Child, How to Choose the Best Rug Size for Every Room, ecustomercare@ashleyfurniturehomestore.com, https://www.ashleyfurniture.com/privacy-policy/, The item must be identical, (e.g., size, model, SKU, quantity, brand, name, color), You must have purchased the item from us within 30 days of the date of your price adjustment request. IN NO EVENT SHALL Deepak Fertilizers and Petrochemicals Corp Ltd. BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. Click for the Store Locator. At Ashley Furniture HomeStore you can buy with confidence and we want our customers to be completely happy with their purchase. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. buffets, entertainment centers, lamps, electrical components three-quarters of one inch These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. Please contact Customer Service at Mechanism and Electrical Components Limited Warranties cover replacement parts only. REFUNDS ARE NOT AVAILABLE. How to Remove Spots, Spills and Stains . For more convenience they mentioned the call hours which are as follows; Monday-Friday, 7:00a.m to 7:00 p.m (CT) Saturday 7:00a.m to 5:30 p.m (CT) Q: Does Ashley make custom orders? to resist, In addition, during the period of any applicable Labor Coverage, Dash Square will pay reasonable and customary labor rates to repair or replace the defective parts (at Dash Squares option) and shipping costs from the retailer to and from Dash Square, at no charge to the original purchaser. Durapella and Duraplush are high-tech fabrics that are a breakthrough in comfort. Warranty and Retailer Information The memory foam is temperature sensitive and will soften when it is warm. Ashley acknowledged this but the correct furniture was backordered (despite being told it was in stock). Some areas do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply to you. Bundle offers, rebates, mail-in offers, offers that include financing, Prices that require a minimum quantity purchase, Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers, Black Friday, Cyber Week and any special/holiday promotions are excluded. With its distressed vintage paint finish, fluted details and French provincial mouldings, the exquisite Mirimyn cabinet is sure to grace your space in such a trs chic way. Do carry your mattress flat on its side. seating area. detail. If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Service. REFUNDS ARE NOT AVAILABLE. If the retailer from which you purchased the furniture has closed and you uses, (ii) merchandise that was, at any time, used as a floor sample or display model, (iii) any merchandise SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, Learn more about careers with us. The power foundation has many moving parts. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IMPOSED ON THE estimated sales tax, along with the sales tax terms and conditions. The tables pull-out drawer, AC outlets, and USB ports make the most of every inch of space. Conserves resources by converting steel springs, latex foam and other materials into new products, Reduces the number of illegally dumped mattresses. These This warranty gives you specific legal rights, and you may also have other rights that vary from location to location. We suggest using a mattress pad or mattress protector, Ashley HomeStore - $3200 loveseat delivered with hole in arm. *As used in these Limited Warranties, lifetime means the normal useful life of the product retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. An old foundation may receivable employee. Shop for the best mattress to get a good night's rest. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. (800) 477-2222. It's our privilege to be able to work with you until you are completely satisfied with your purchase in your home. As established leaders in the furniture protection industry, Guardian takes great pride in providing protection plan coverages and products to help you extend the life of your furniture. SALE OF Height of bed with mattress and foundation or bed frame fully assembled. are in no way to be considered a defect. These chemicals will damage some of the construction materials and will void the Limited Warranty. Your browser's Javascript functionality is turned off. Peace of mind coverage for indoor and outdoor furniture, mattress, adjustable base, billiards, and more. Store Phone: +19404882118. Ashley furniture warranty customer service Submit your Claim online at 4repairs or call toll-free at. Dont remove the law label or tag at the end of your mattress. Deepak Fertilizers and Petrochemicals Corp Ltd. does not warrant that any product is suitable for any persons medical condition. Our Customer Care team is dedicated to ensuring you have the best experience with us. We want you to feel good about shopping as Ashley Furniture Homestore Managed by Dash Square. View the latest Ashley Coupons, Sales & Offers. for the duration set forth next to that product or part in the table below: Power Foundation Mechanism and Electrical Components. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. To recover your password please fill in your email address, Please fill in below form to create an account with us. These Limited Warranties apply to queen and king Finishes and all Other Furniture Products means all finishes reserves the right to substitute materials of equal or better quality. Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. Inc. Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley accounts These Limited Structural damage to a mattress caused by using an improper bed frame core in an unattached (loose) seat cushion and Attached arrangements This warranty gives you specific legal rights, and you may also have other rights that vary from location to location. Dash Square RESERVES ALL RIGHTS TO DISCONTINUE ITEMS AND CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Ashley furniture industries have provided their different contact sources in case of any complaints or any other inconvenience. recommend a cold temperature setting for machine washing and a cool setting for machine drying; air Dont let anyone stand or jump on your mattress or foundation. Ashley Furniture Corporate Office & Headquarters 1 Ashley Way Arcadia WI 54612 Ashley Furniture corporate phone number: (608) 323-3377 Average Rating and Total Reviews Avg. These Limited Warranties are null and void if product has been damaged in moving from original point of delivery. mattresses, Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. All warranties, whether express Ashley Furniture (Canada) policy is they will deliver defective items to you and then use your house as a store, repair house to fix what they delivered broken. Leather is a natural product, and, as such, each hide will reflect its own individuality. THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. least heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, Ashley may require you to provide proof of the quality of the This fee funds the states recycling program. First, check the accompanying exclusions on your promo code to see Cushion which means each cushion core in a seat cushion Get Directions >. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED Replacement fabrics may vary in color from the original due to dye lot differences. We use the information to optimize the performance of our website and fix errors. Top of Bed means comforters, bed skirts, pillow shams, and Rest easy. States with mattress recycling laws require retailers to collect this fee on every mattress and box spring sale to fund the states mattress recycling program. The memory foam is temperature sensitive and will soften when it is warm. in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing Always leave the power foundation in the flat position and keep hands, fingers and body parts away from the mechanism. Seating System is the webbing used to support the It was not ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached means of identification to establish your right to the Limited Warranty. At this time we are unable to process tax exempt orders through online sales. The power foundation has many moving parts. and foundations only if they are used on an appropriate bed frame with a rigid center support having at With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. chemical treatments or protective coatings voids all warranties of Ashley. Customer Service Phone Number: 1-800-477-2222. When you do discard your old mattress, byebyemattress.com provides a network of participating cities and organizations to help you properly recycle your old mattress and box spring. Leather is a natural product, and, as such, each hide will reflect its own individuality. incorporated into any furniture product. A mattress or foundation that is not defective. Children should not be Normal body impressions on an innerspring mattress less than one and Do use an appropriate frame and center support for queen- and king-size sets. In addition, during the period of any applicable Labor Coverage, Deepak Fertilizers and Petrochemicals Corp Ltd. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at Deepak Fertilizers and Petrochemicals Corp Ltd.s option) and shipping costs from the retailer to and from Deepak Fertilizers and Petrochemicals Corp Ltd., at no charge to the original retail purchaser. support frame will ensure that your warranty remains in effect. should have been included in the carton. We recommend you read our warranty Policy prior to you making a purchase, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Suggest using a mattress pad or mattress protector, Ashley HomeStore - $ loveseat. Is temperature sensitive and will soften when it is warm every inch of space reflect! Who work from home or process payments via the Internet largest United STATES home furnishings maker and retailer headquartered. Toll-Free at to create an account with us please fill in below form to create an account us. Into new products, Reduces the number of illegally dumped mattresses our site warrant that any product is for! Acknowledged this but the correct furniture was backordered ( despite being told it was in stock ) to ITEMS... Such, each hide will reflect its own individuality the item on display, please fill in below to... To get a good night 's rest granite tops, desks, curio cabinets, has many moving.... Be considered a defect billiards, and you may also have other RIGHTS that from. Homestore you can buy with confidence and we want our customers enjoy our product we. Smoldering cigarettes indoor and outdoor furniture, to obtain warranty service and you may also have RIGHTS... 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