Just email or call within 5 business days and we will give you a full refund, no problem. Review tags are currently only available for English language reviews. !Muy Bien!!! www.sandos.com. Royal Elite is one of the worst timeshare companies in Mexico, it is one of the companies that try to high pressure you into buying a membership. Thank you for recognizing the efforts of our wonderful staff, I will definitely extend your regards to Daniel Perez, we are proud to have him in our team.Kindest wishes, we treasure your positive comments, and hope to have the pleasure of seeing you again, on your next trip.Warm Regards, Miguel VargasGeneral ManagerSandos Playacar Beach Resort webrelations.playacar@sandos.com. E-mail Address: Submit a complaint and get your issue resolved. This comment was posted by a verified customer. Read full review of Royal Elite and 8 comments, Read full review of Royal Elite and 6 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 3 Royal Elite Vacation Club reviews. * E-mail address: finanzas@royalelite.com A free inside look at company reviews and salaries posted anonymously by employees. This is an organization dedicated in its totality to the regulation of all the Vacation Clubs of the region with the sole purpose of ensuring the satisfaction of all consumers through responsible, professional business practices and above all things, attached to statutes. If you want to know more about timeshare scams in Mexico, visit: Timeshare: Why the heck did we sign for one? But the sales rep. told us to wait til we returned home & call back to cancel, by then it was too late. We e-mailed Royal Elite to cancel our contract within the five day cancellation period pursuant to the contact. Tel: [protected] Ext 3200 Book at the #1 Vacation Rental in Roth, . There are so many postings about this scam. Not a lot of options, food is just okay, and takes a long time to be delivered. What I liked about the resort is its kid friendly, or adult fun. We compared the lowest prices from 12 websites, We compared the lowest prices from 16 websites, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 19 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 21 websites, We compared the lowest prices from 18 websites, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 17 websites, Nickelodeon Hotels & Resorts Riviera Maya, We compared the lowest prices from 11 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. This is a forum with more prople who were victims of a royal elite timeshare scam: By providing my contact information I am giving TimeshareExitCompanies.com and its partners permission to contact me about this and future offers using the information provided including calls and text messages to my wireless telephone numbers. No written confirmation that our contract was canceled. This is a forum with more angry royal elite timeshare owners: @sandoshotels ! Do not waste your money at Sandos. I have also experienced a very poor service. When you contract with Royal Elite you also are enrolled with RCI and Holiday Systems International (HSI), which assists with cash exchanges for your Royal Elite weeks you dont use and other travel services, such as 50% discount hotels, airfare, etc. Please be sure your comments are being taking in consideration your impression will help us a lot to keep growing as you deserve. -we were told we shall get an ALL INCLUSIVE deal in the quoted price but the contract does not state that and we have to pay for the same as everyone www.sandos.com. We found the resort to be clean and for the most part the staff is friendly and helpful. We already have a timeshare but were thinking of selling it and though this might be a good replacement. Well, that is what the scam is. The legal department at Royal Elite has seen a significant increase in the number of unscrupulous resellers claiming to work with us and trying to use our good name to establish credibility for themselves. We hope to see you soon at your Vacation Home! By posting this complaint we are hoping to get the attention of our fellows who have been scammed by Royal Elite and its representatives, we attended the sales meeting with Richard Quinones who claims to be the sales manager in this place, even if this is true the rest of the information was misrepresented by this guy. I have yet to receive my money for a cash exchange through HSI as I requested in Oct. 2008. We were invited to a timeshare presentation (it is really a vacation club-not sure of the difference or why they would lie about that). We call maintenance who came after an hour and in the meantime hotel stuff didn't stop calling to sell us a time share. People need to be aware of this kind of timeshare scams as mentioned before in: Royal Elite Sandos Resorts Timeshare Complaints. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Add a header to begin generating the table of contents, Use of high-pressure sales tactics in the buying phase, Little to no customer service in attempts to resolve problems or acquire refunds, Overall bait-and-switch practices and fraudulent-seeming behavior, While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Suggested companies are based on peoples browsing tendencies. > Can You Get Out of a Diamond Timeshare? They acknowledge that we canceled within 5 business days. When it comes to family, time spent together is priceless, In order to reassure our valued Members and those who are interested in becoming a part of our big family, we are proud to inform you that Royal Elite Vacation Club has a legally registered development certification awarded by the Vacation Club Association in Quintana Roo, Since some of our members do not want to return to the same destination every year, we offer as well the opportunity to exchangethe points to visit different touristdestinations around the worldthrough. 3200 We would never recommend this again.. The mission of the vacation club is to inspire travel and encourage members to build family based memories through vacation experiences that will last a lifetime. We were promised all sorts of services and amenities. 3 Royal Elite Vacation Club reviews. I also consent to use of emails and the use of an automated dialing device and prerecorded messages. Privacy policies | Disclaimer | Espaol. Mexican law is clear. We also ensure all reviews are published without moderation. Here are the benefits ans perks when you book with us. 2023 Trustpilot A/S. Erick Ferrari I have been struggling to get this from REE and Sandos only to be told that I have to pay the remainder of the downpayment to get registered with REE. The resort does theme nights, they go all out. * From Mexico: [protected] Ext. After our first night we woke up flooded! He is always there with a smile and kind words (very good english) and ready to get you what ever you need. Timeshare owners are not told that they have 5 business days to cancel the contract with no penalization. Claim that they can resell a previously owned timeshare for a profit and use that money to pay for the new membership at Royal Elite. Don't be stupid as we were. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. In addition, the sales lady told us that we would get discounts on airfare and be able to rent our unused weeks. believe me all the storyas above are true that thing is a big scam if i look at what i spend already plus what i have to pay for food and beverage it would be cheaper to go with bookit.com with no obligation or problem and half the price give your self a favor enjoy your vacation and stay away from that deal, Salesperson claims that the all-inclusive fee is per couple, but in reality it is per person per night. The benefits of Royal Elite Vacation Club membership are seemingly endless. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Any advise? I cannot believe we have been taken for such a ride! It has been a few weeks and still no refund. The two shows that we have seen (Circus and Michael Jackson) were very well done and entertaining. Share your photos and videos with others to prove the truth of your words. Stay away from the vultures that try to high pressure you into buying a membership. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. * E-mail address: finanzas@royalelite.com We started to deep-dive into the contract clauses and our big surprise was that we found the following discrepancies between what was stated to versus what was in the contract: If you are not happy, you can cancel. -we did not get 4 SANDOS weeks as sold to us during the arrangement and according to what Richard Quinones assured Download Royal Elite Vacation Club and enjoy it on your iPhone, iPad, and iPod touch. customerservice1@royalelite.com We brought a 10 year membership from Royal Elite. We like to recommend timeshare exit companies that offer a low up front fee escrow payment option, so you are protected from scams. However, since they said we had 5 business days to cancel (Yes we read the contract to make sure this was the case) we figured we would sign up. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. www.royalelite.com Have massages with tita. from any other country: +52 (984) 873 4494, 2022 All content rights reserved by Royal Elite, The benefits of Royal Elite Vacation Club membership are. As far as working through customer service goes, we did see that a customer service representative posted on ComplaintsBoard so that people seeking refunds and to exit their timeshares could get in touch more easily. * From Canad/Usa: [protected] Ext. You can learn more about why escrow is important here. http://www.timesharescam.com/, Royal Elite is one of the worst timeshare companies in Mexico, they have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all. Elite Vacation Club. No written confirmation that our contract was canceled. See what the Royal Elite benefits are. 3 Royal Elite Vacation Club reviews. My name is Diana Davila, Customer Service Manager of Royal Elite Sandos Hotels. Royal Elite has the worst customer service ever known. Sandos has several websites/online hubs for their Royal Elite program, including RoyalElite.com, RoyalEliteWeeksRental.com, and Sandos.com/Royal-Elite. The reason I give to our members 5 days to cancel the membership is because: firstly it is determined by law and secondly because we consider fair that customers have the opportunity to read the contracts with tranquility and experience the resort before acquiring full membership. You willexperience the epitome of luxury and enjoy priority status during your all inclusive vacation in paradise. Read full review of Royal Elite and 2 comments, misrepresentation at sandos royal elite (scam). The timeshare presentation that should last 90 minutes as Royal Elite salespeople offer turns into 3 hours. It has now been almost 5 months and I am losing faith they will ever pay me back. customerservice1@royalelite.com from Argentina +54 800 345 8114, Telephone No. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Royal Elite works with Rental Companies as Royal Elite Exchanges, Elite Equity Transfers, Premium Timeshare Depot and Sierra Rentals and Resales. If you are not happy, you can cancel. Some companies claiming to be memberships reseller might use our name to give you a false sense of security and trick you into paying for a fraudulent service. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. With a white sand beach, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. We use dedicated people and clever technology to safeguard our platform. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you and your family again in the future. However, since, No written confirmation that our contract was canceled.. When we got home we decided that we would not be able to utilize the membership as we only travel approximately every five years. The contract is clear, cancel in 5 business days and you will get your refund in 15 business days. Dear jholthaus,On behalf of the Sandos Playacar family, I thank you for commenting about the experiences lived while in our hotel. However, we did not find any pages on their various websites for an official exit program. after reading all this i feel really stupid that i did not do so before signing for this deal especially since i ad my ipad with me at the meeting would have been easy but no like everyone else i just believed all the hype and sign a check six month later i want to book my next vacation and its not really going as plan There are some members that purchased their memberships before Sandos Hotels took Anyone can write a Trustpilot review. * From everywhere: [protected] Ext.3240 I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. Anyone can write a Trustpilot review. While the resort is great and the staff(not Royal Elite sales) was friendly, I would never step foot on any Sandos property due to the Royal Elite vacation club game. Quality Control Department No matter where you decide to travel you will enjoy exclusivehigh-end vacations at an affordable rate. In: Royal Elite and 2 comments, misrepresentation at Sandos Royal Elite Hotels! Not believe we have seen ( Circus and Michael Jackson ) were very well done and entertaining travel will... Hsi as I requested in Oct. 2008 2 comments, misrepresentation at Sandos Royal Elite owners. Your Vacation home is always there with a smile and kind words very! Dedicated people and clever technology to safeguard our platform are being taking in consideration your will... 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